Airlines: Who’s Doing What for Haiti
The earthquake in Haiti that decimated the island nation’s largest city and much of the surrounding area, continues to be an extremely challenging set of disaster relief problems and human needs, rivaled only by the 2004 tsunami in lower Asia in which more than 500,000 people perished.
The official death toll as of January 28 is 170,000+ dead. Estimates for the total number of dead, which includes those not yet accounted for, exceed 250,000. Over half of Port-au-Prince’s population of 2 million people is in need of emergency shelter; almost all are currently dependent on outside aid groups and transport providers for food, water, medical care, and basic subsistence.
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American Consumer Council: “United Is Broken”
by Thomas Hinton
President & CEO, American Consumer Council
[Editor: Regarding "United Breaks Guitars" on YouTube:] While Dave Carroll and Taylor Guitars have come out winners, one must wonder what in the world United Airlines’ management was thinking? Did no one at United Airlines call a “time out” to ask their colleagues, “Hey, how do we come out of this scenario without egg on our face?” Sadly, this isn’t an isolated case at United Airlines. Acts of stupidity and customer abuse are repeated multiple times every day by a growing number of disingenuous United Airlines employees who lack common sense and do dumb things that alienate their customers and passengers. I’ve witnessed it personally in Chicago and Denver several times. Of course, it begs the obvious question — why?
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