Voice of the Customer, part 2: At Southwest Airlines, a Different Kind of Leadership
Posted by Stephen Michaelson on February 24, 2010 · View Comments
In my first installment of this two-parter (Voice of the Customer: Newsweek Blog Scopes Out Readers on Best, Worst Airlines) I peeled back the onion of a Newsweek Budget Travel blog-survey to reveal customer perceptions of two American airlines that are polar opposites of each other.
What drives such extreme differences in customer perceptions of Southwest and United?
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Filed under Continental Airlines, Featured Content, Southwest Airlines, U.S. Airways, United Airlines · Tagged with airline, America, business, Colleen, Colleen Barrett, culture, customer, customer perceptions, Herb Kelleher, Horatio Alger, leadership, secondary airports, servant leadership, Southwest, Southwest Airlines, Southwest Way, Tony Jannus, U.S.
























