Dear Southwest: Let’s Solve the “Fat” Problem Once and for All. Here’s How.

Dear Southwest Airlines: Your loyal customers LUV you because 1) throughout your history, you have always been an industry innovator; 2) your business model is to keep things lean and simple; and 3) you run your operations based upon a winning strategy of positive relationships.

But you messed up over the weekend with the Kevin Smith blow-up.
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