“United Breaks Guitars,” Song 3: Rhapsody in Bluegrass
As promised, Dave Carroll has released the third and final song of his United Breaks Guitars trilogy. In a special webcast event that happened live last night (recorded & available here; things gets started at about 04:30), Dave introduced the last video and spent another 45 minutes or so telling a more complete, behind-the-scenes story of both his broken Taylor guitar and United Airlines’ profoundly broken customer service organization.
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“Guitars:” A Good Story Drowns A Missing Message
I spend a lot of time nosing around the web looking for juicy, newsy, topically interesting stuff to put into my next blog post. I’ve got some Googlish, automated methods for randomly finding stuff that might fit a theme, from a variety of sources. I’ve done this for months now — long enough to notice recurring patterns with search engines that should be troubling to United Airlines … that is, of course, if United was paying attention.
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United Breaks Guitars, Song 2: Ms. Irlweg! Come To Your Senses!
Dave Carroll, he of great YouTube fame for shaming the dysfunctional and heartless United Airlines with a viral hit about how the airline broke his guitar, has released Song 2 of the trilogy he promised in July. In this video, we meet Ms. Irlweg, a girl-next-door hottie, who Dave imagines that he might pair up with, if only she would approve the reimbursement from United for his busted Taylor. Like the first song, the tune is catchy, though way different. It’s the kind of music that could only come from a Canadian — kind of a cross between honky-tonk and Biergarten tuba, with a little New Orleans flavor. I call it “tuba-tonky:”
United Breaks Guitars: The Saga … In Video
Canadian musician Dave Carroll posted his viral-revenge video on YouTube on July 5, some eight months after United Airlines baggage handlers damaged his guitar and the airline refused to compensate him for his loss. Dave’s musical tribute to corporate idiocy went viral almost immediately, logging 1 million hits in about 36 hours. It quickly became a media phenomenon as well as a public relations disaster for United. Here’s the timeline:
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