Ryanair Dumps Passengers on Wrong Island — Doesn’t Care
by Scott Carmichael
www.Gadling.com
A planeload of passengers on a Ryanair flight from the UK to Lanzarote (one of the Spanish Canary Islands) learned the hard way that low cost carriers carry a hidden price.
Instead of landing in Lanzarote, the plane landed in Fuerteventura (about 30 miles from their intended destination).
Bad weather had forced the plane to divert, but usually when a plane has to divert, a normal airline takes care of its customers.
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Report Card: Major Airlines Flunk Customer Care
by Charlie Leocha
www.ConsumerTraveler.com
Kate Hanni’s FlyersRights.org issued their 2009 Real Air Travel consumer Report Card yesterday at the Press Club in Washington DC. If I came home with a report card like this when I was a kid, I’d get a spanking.
The 2009 report card for tarmac delays of more than three hours gave all of the major airlines a “F” for their performance. The major legacy airlines themselves — American, Continental, Delta, United and US Airways — were graded as failing; their grades were lower when they were combined with their codeshare regional airline partners.
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