Report Card: Major Airlines Flunk Customer Care
by Charlie Leocha
www.ConsumerTraveler.com
Kate Hanni’s FlyersRights.org issued their 2009 Real Air Travel consumer Report Card yesterday at the Press Club in Washington DC. If I came home with a report card like this when I was a kid, I’d get a spanking.
The 2009 report card for tarmac delays of more than three hours gave all of the major airlines a “F” for their performance. The major legacy airlines themselves — American, Continental, Delta, United and US Airways — were graded as failing; their grades were lower when they were combined with their codeshare regional airline partners.
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Publisher, editor, and principal author of «ex-United.com».
Freelance project writer and researcher based in Carol Stream, Illinois.
New media veteran since 1998.
