United Plays Shell Games: A Case Study

by Tom Dougherty
blogs.StealingShare.com

There is an institutional problem with the airlines. It is called sleight of hand and deception. Anyone who has ever had to pay for baggage or an extra three inches of legroom, or handed over $7 for a Budweiser knows exactly what I mean.

If you are an occasional flyer, someone who struggles with seating area 4, constantly worrying that your roller board will have to be checked as you make your way to your middle seat in the “back of the bus,” don’t think those seated in first class are treated like entitled and spoiled children. Trust me, the airline does not care about the frequent traveler either. “Just sit back, relax and enjoy your flight,” as intoned by the pilot, sounds as rehearsed and insincere to the road warrior too.
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